At The Ren Clinic, we are committed to fostering a healing environment rooted in respect, transparency, and mutual accountability. We understand that concerns may occasionally arise, and we welcome feedback as an opportunity to improve the quality of our care, communication, and community.
Our Values
We believe in:
• Respectful communication
• Clear boundaries and agreements
• Compassionate listening
• Collaborative resolution
We aim to approach all concerns with curiosity, care, and a commitment to equitable resolution.
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If You Have a Concern
If you have experienced or witnessed something that felt misaligned, distressing, or unclear, we encourage you to bring it forward. Your voice matters, and we are here to listen.
You may:
• Speak directly with your provider, if you feel comfortable
• Submit a written grievance to The Ren Clinic at 4424 NE Glisan St, Portland, OR 97213
• Send an email to owners@therenclinic.com
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What Happens Next
Upon receiving your concern:
1. Acknowledgment
We will confirm receipt of your grievance within 3 business days.
2. Review
A designated team member or clinic manager will review the concern in a confidential and timely manner.
3. Follow-Up
We may reach out to you for more information or clarification. A written or verbal response will be provided within 10–14 business days whenever possible.
4. Resolution & Next Steps
When appropriate, we will propose restorative steps, facilitate dialogue, or outline policy-based decisions. All actions will be taken with care for your experience, our staff, and the integrity of the clinic as a whole.
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Additional Notes
• All grievances are handled with confidentiality and non-retaliation.
• If your concern relates to discrimination, harassment, or a safety issue, please indicate that clearly in your communication so we can prioritize it appropriately.
• If your concern is clinical in nature (e.g., treatment decisions or health outcomes), we may suggest a collaborative review involving your provider and another licensed practitioner.
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Thank You
We value your trust and your willingness to communicate openly with us. Your feedback helps us grow, uphold our values, and ensure The Ren Clinic remains a safe, inclusive, and empowering space for all.